In October 2022, Spokane Transit Authority (STA) launched the Connect fare system, an account-based fare collection system from INIT. Connect encompasses both physical cards and virtual cards within the eConnect mobile app delivering best-in-class electronic fare payments across the Spokane region in Washington State. Using the INIT fare validators inside STA buses, riders simply tap and ride.
In the first six months following the launch of Connect, mobile and smart card payments experienced a 54% adoption rate. Riders enjoy balance protection and account management by simply registering their account online. The website and mobile app provide useful features for riders to add funds, utilize an autoload option, view ride history, and check their current balance. The mobile app allows riders to create a virtual card (eConnect) and use it to pay their fare using a barcode. This barcode is like any other physical card in terms of loading value, passes, and other system functions with the only difference being it is virtual as it lives within the app and can be presented there.
STA was also able to offer riders a more socially equitable fare payment structure called fare capping which allows riders to pay as they go while earning a daily pass. Once the cost of a daily pass is met, the rider travels free for the rest of the day.
In August 2023, STA launched open payments using contactless debit and credit cards further enhancing the rider experience. Riders can tap their Visa, Mastercard, or Discover card at the fare validator for a quick transaction. These card types can also be used via Apple Pay or Google Pay.
STA onboarded the Universal Transit Access Pass (UTAP) programs which serve the region’s colleges and universities in addition to the City of Spokane and Spokane County employees.
