Providence, RI/USA

RIPTA passengers benefit from contactless payments & free fare pilot

RIPTA offers a variety of transit services to 36 of the state's 39 communities. The agency operates around 250 fixed-route vehicles and serves 18 million riders annually.

Project at a glance

250

fixed-route vehicles

36

communities

18

mil annual riders

The task

The Rhode Island Public Transit Authority (RIPTA) decided to modernize their legacy fare system from a cash and closed-loop card to a state-of-the-art account-based and mobile ticketing system. The Agency also needed to integrate both its new and existing CAD/AVL and fare box vendors for a seamless solution. The decision to choose INIT was based on its success with other e-fare projects like TriMet, and the company's reputation for completing projects on time and on budget.

The solution

Once implemented, RIPTA passengers gained multiple convenient options to pay fares. They could purchase fares from their account and easily tap their card or mobile device to ride. INIT's back-end processing software, MOBILEvario, calculated the fare, validated transactions, and displayed the remaining balance in real-time.

Using MOBILEvario empowered RIPTA to set up various fare types and offer fare capping, enabling riders to pay no more than a daily or monthly cap once they reached that threshold. This pay-as-you-go approach relieved riders from the upfront costs of purchasing passes and helped reduce their financial burden.

Subsequently, RIPTA decided to launch a fare free campaign in the City of Central Falls. The system utilized INIT's back-office fare management software to establish a zone-based fare structure called a "geofence" around the city. For all stops within the boundary, riders received fully discounted fares.

Buses equipped with INIT fare validators could detect the bus's orientation along the route. When the bus stopped within the geofenced area, riders scanning their Wave card or smartphone app barcode received a full-fare discount. This initiative helped the agency to better attain statistical information for future service planning and improvements. In addition, insights into ridership trends influenced future planning, partnerships, and service enhancements. INIT's smart fare technologies provided RIPTA passengers with a practical option during times of costly gas prices and transportation difficulties.

We are excited to offer free fares with Wave in Central Falls as part of this pilot. This program will demonstrate technology from INIT and will allow us to collect the statistical information we need to help us make informed decisions about future innovative services that are beneficial to our passengers.

Scott Avedisian

RIPTA CEO

The conclusion

With the implementation of the new system, passengers now have convenient ways to purchase fares, simply tap their cards or mobile devices to ride, and enjoy benefits like fare capping. RIPTA's fare-free campaign in Central Falls, powered by INIT's back-office fare management software and geofencing technology, offers fully discounted fares within the city while gathering valuable statistical information for future planning and enhancing service offerings. This initiative has significantly improved accessibility, lessened financial burdens, and provided practical transportation options, especially during challenging times.