INIT supports research project to design the optimal control center workstation

IADAPT project aims to help improve processes and user experience

New mobility concepts such as autonomous vehicles will affect control center personnel in the future. IADAPT is researching the consequences for control centers. The project focuses on the workplace and interaction strategies. (© INIT | Kerstin Groh)

Karlsruhe  / Furtwangen, Germany – 18 July 2024

The modern operations control center workstation is the focus of the INIT-supported research project IADAPT (Intelligent User Interfaces for Adaptive Control Center Systems) from the Institute for Intelligent Interactive Ubiquitous Systems (IIIUS), of Prof. Thomas Schlegel at Furtwangen University (HFU). The digital kick-off of the three-year project took place in May and the aim of the project's partners is to research a so-called adaptive control center for the coordination of public transport, i.e. a workplace that is optimally adapted to control center personnel.

Focus on control center workstations and mobility concepts

The project concentrates on two main areas of research: One is the optimization of the digital control center workplace. The aim here is to research what the ideal workplace looks like and what possibilities for improvement exist. To this end, current work processes will be evaluated, user interfaces of the control center programs, as well as information and communication processes will be rigorously tested. The second area of research examines “innovative mobility concepts”, the aim of which is to develop interaction strategies at the control center workstation. The focus here is on the public transport company's Intermodal Transport Control System (ITCS).

The aim is to research the optimized interaction of several dispatchers, as well as the interaction of control center personnel with the ITCS and other systems. The integration of autonomous vehicles will also be researched, as will the optimal user experience.

New technologies, interaction strategies and methods for adaptive control center user interfaces should make public transport more innovative and sustainable by the end of the project. “We are researching technologies for adaptive – and therefore intelligent – user interfaces and information in public transport that are not yet represented on the market or in applied research,” says Prof. Schlegel.

INIT's MOBILE-ITCS nextGen as a basis for research

As an experienced telematics company in the world of public transport, INIT is contributing its expertise in the ITCS sector. INIT's modern Intermodal Transport Control System MOBILE-ITCS nextGen serves as the basis for research. The IADAPT research team will be trained on the system in order to effectively evaluate and expand the properties of an ITCS. In return, the results of the project should make MOBILE-ITCS nextGen even more user-friendly. In addition to providing the software and project support, INIT is co-financing two PhD positions.

INIT's Project Manager Research Yasmin Dufner expects results from which control center personnel will benefit in the long term: “The dispatchers in the control center are responsible for functioning processes and safety in local transport. With IADAPT, Furtwangen University and INIT are helping to improve processes in the control center and increase the satisfaction of control center personnel. We are looking forward to working on the project.”

IADAPT is funded by the Federal Ministry of Education and Research (BMBF).

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New mobility concepts such as autonomous vehicles will occupy control center personnel in the future. IADAPT is researching the consequences for control centers. The project focuses on the workplace and interaction strategies. (© INIT | Kerstin Groh)

 

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Andrea Mohr-Braun

Head of Department Corporate Marketing
INIT worldwide
Phone: +49 721 6100 113
Fax: +49 721 6100 399

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